Patient Information

New to CAC-Florida? To make your first visit go smoothly, please:

Arrive 20 minutes early to complete your patient registration forms.
Bring your insurance card and any medications you are currently taking.
Bring a photo ID such as a driver's license or passport.
Bring any records you might have from previous primary care physicians or specialists.
Write down any questions you would like to discuss with your care team during your visit.

Frequently Asked Questions

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Who is CAC?

CAC is a primary care practice with locations in Miami-Dade, Hillsborough, Orange, and Osceola Counties in Florida. We understand that seniors have specific challenges and their healthcare needs become more unique as they age. We created an approach called senior-focused primary care, which means providing personalized, high-quality care combined with an excellent patient experience. Our care team has decades of experience in both the treatment and management of most chronic and acute-care conditions. As a partner in your health, we provide health education and well-being services to help both our patients and our community members improve their health.

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How do I become a CAC patient?

Our staff will be happy to help you and your family establish your relationship with a CAC physician. Give us a call or visit any of our CAC offices to receive a New Patient Information Packet which you can complete at home and bring with you to your first appointment.

To help with your transition, if your medical records are currently with another physician, we will need you to sign a Medical Records Release form that gives us permission to request your records be sent directly to your new CAC physician. Questions about any of the forms? We encourage you to contact us with any questions you may have, visit our market pages to find the nearest location.

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What should I bring to my first appointment?

We want the time with your doctor to be well spent. To best achieve this, please be sure to bring the following items to your initial appointment:

  1. Your current insurance card and a valid photo ID.
  2. All your medication bottles, including non-prescription medicines. It's very important that your health care team gets a full understanding of the prescription and non-prescription medicines you currently take. This insures that your doctor does not prescribe a new medication that could have a negative interaction with other medications you already take.
  3. Please be ready to provide a thorough description of any health problem you've been having, and how it affects you.
  4. Any questions you may have for our team.
  5. Bringing a companion is helpful if you have limited hearing, vision or other special needs; they can also help with understanding and remembering the doctor's instructions.

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Whom should I contact if I have additional questions?

Call any of our offices, and one of our staff members will be happy to answer your questions or send you further information. Visit our market pages for a list of our CAC office phone numbers.

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What should I do if I become sick during evenings or weekends?

For non-emergency medical needs after-hours or on weekends/holidays, please call your usual CAC office number. Our 24 hour answering service will relay your message to the doctor on call. The physician returning your call will be from one of our medical offices. Visit our market pages for a list of our CAC office phone numbers.

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How do I schedule an appointment?

We strive to make accessing medical care easy. Contact your CAC office by phone to schedule an appointment. Same day appointments are usually available in the event of an urgent need; please help us to serve others by requesting same day service only when you really need it.

In addition, each CAC medical office has a Nurse Practitioner on duty to assist with managing your care between physician visits.

Please call in advance to schedule lab appointments; this will help avoid long waits.

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What if I can't make my scheduled appointment?

Call immediately to reschedule if you are unable to make your appointment. This way we can ensure you stay on track, while also opening the availability to another customer.

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Who should I call if I have questions about my billing?

It is best to call your CAC medical office. They will guide you to answers for your specific questions.

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Why do you need to see my insurance card?

Your insurance card contains a great amount of essential information needed for billing purposes. Once we capture this data in our system, we will want to review your insurance card in subsequent visits to ensure that our records are current and there have been no changes to your insurance plan. This step prevents confusion and limits the likelihood of us billing you personally due to incorrect insurance information.

Note: When your insurance coverage changes, always be sure to notify your CAC medical office.

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Will my insurance pay for the whole visit?

As an informed consumer it is vital that you understand exactly what your health care insurance policy covers - and what required co-pays and deductibles you may be responsible for.

Not all health plans offer the same benefits. Providing quality care is our primary concern, and our goal is to provide that care within your insurance contract guidelines. However, since those guidelines differ substantially from one policy to another, we must rely on you to know what your plan covers.

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Can I have my co-pay billed?

Like most medical practices, we require that you pay your co-pay at the time of your appointment. Medical practices have contracted agreements with insurance companies to submit claims on the patient's behalf with the exception of co-pays which are the patient's direct responsibility. Please do not request us to break policy to "just bill you" for co-pays since the bookkeeping cost of sending and tracking a statement is often as much as - or more than - the actual co-pay amount.

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What if I am insured by a Medicare Advantage Plan?

If you are insured with a Medicare Advantage plan, please be sure to familiarize yourself with your Evidence of Coverage and the Benefits portion of your enrollment package. This may vary by county and region.